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Thursday, 13 October 2011

Kitchen installation: 3rd time lucky?

The 3rd set of kitchen installers from Magnet started today. So far so good, they arrived promptly at 8am, worked solidly and there were about 3-4 on site at any one time. They were polite and just got on with it. Why wasn't it like this the first time?
I have ceased feeling anything about the kitchen now. Just want the job finished, and people out of my house. It has been the worst experience of the house so far, despite being one of the most expensive things we've done to date.
We are still in ongoing discussions with Magnet senior management with regard the problems we have had previously. It's clear to me the subcontractor they used to install the kitchen was a rogue trader and a complete villain, and we are now having a war of words about who said what/did what to ascertain who is liable to pick up the additional costs passed on by our builder for the works needed during the installation (round 1). Just a horrible, upsetting experience. Yet still we need to get the kitchen finished and agreed.
The guys this time seem fine, and I hope will do a good job. It just makes it painfully apparent that all of this aggravation could have been avoided if they'd sent out decent people in the first place. I am still looking to them to show me they can rectify this for us and deliver excellent customer service now to make up for the past problems. All I can do is wait and see and hope common sense prevails.

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