The 3rd set of kitchen installers from Magnet started today. So far so good, they arrived promptly at 8am, worked solidly and there were about 3-4 on site at any one time. They were polite and just got on with it. Why wasn't it like this the first time?
I have ceased feeling anything about the kitchen now. Just want the job finished, and people out of my house. It has been the worst experience of the house so far, despite being one of the most expensive things we've done to date.
We are still in ongoing discussions with Magnet senior management with regard the problems we have had previously. It's clear to me the subcontractor they used to install the kitchen was a rogue trader and a complete villain, and we are now having a war of words about who said what/did what to ascertain who is liable to pick up the additional costs passed on by our builder for the works needed during the installation (round 1). Just a horrible, upsetting experience. Yet still we need to get the kitchen finished and agreed.
The guys this time seem fine, and I hope will do a good job. It just makes it painfully apparent that all of this aggravation could have been avoided if they'd sent out decent people in the first place. I am still looking to them to show me they can rectify this for us and deliver excellent customer service now to make up for the past problems. All I can do is wait and see and hope common sense prevails.
Thursday 13 October 2011
Wednesday 12 October 2011
3 to 1
Just when I think the house can't get any more horrible, it does. For a 3 bedroom 4 reception house, the four of us are now down to having access to only 1 reception room and 1 bedroom. And the rooms we are using are piled choca block with stuff: loft stuff, kitchen stuff, now kids stuff, and stuff stuff for areas of the house we can't use fully yet. I try to put some organisation into the chaos but it's not easy with 2 under 5's chucking things around (not to mention a husband who likes to leave piles of everything everywhere! grrr).
The new window has been put into the kids bedroom (a huge sash which took 3 men to put in). They are plastering around etc. In preparation for this we have cleared the majority of things from their room into ours, but each morning and night we have to take down/set up their beds and linen as well as hoovering and dusting before the kids go to bed. Trust me, at 7.30 in the evening it's the last thing I feel like doing.
I am going to ban dust sheets after this.
Grandma Jones is coming tonight to pick up the kids. The entrenched habit of trying to convince them I'm domesticated finds me trying to dust round the piles of paperwork downstairs. One question springs to mind 'Why?'. Why indeed...
The new window has been put into the kids bedroom (a huge sash which took 3 men to put in). They are plastering around etc. In preparation for this we have cleared the majority of things from their room into ours, but each morning and night we have to take down/set up their beds and linen as well as hoovering and dusting before the kids go to bed. Trust me, at 7.30 in the evening it's the last thing I feel like doing.
I am going to ban dust sheets after this.
Grandma Jones is coming tonight to pick up the kids. The entrenched habit of trying to convince them I'm domesticated finds me trying to dust round the piles of paperwork downstairs. One question springs to mind 'Why?'. Why indeed...
Tuesday 11 October 2011
No Doors
The internal wood doors have gone to be stripped today. It took 2 of us to try and get them off the hinges and we couldn't get the (smaller) bedroom doors down the stairs. They weigh an absolute ton. The guy that came to collect them today picked them up easily and got them up into his van. Clearly he's done this before. Or perhaps we are just unfit?
Anyway, it's blowing a gale through the house when the back doors are open right now.
Can't wait to see what the doors look like on their return. Am hopeful they will return soon (or just return, full-stop really): I didn't get a receipt, he looked at me as if I was a bit barmy when I asked for one.
The company restore fireplaces and front doors too. If this goes well I think we'll get those done too.
Anyway, it's blowing a gale through the house when the back doors are open right now.
Can't wait to see what the doors look like on their return. Am hopeful they will return soon (or just return, full-stop really): I didn't get a receipt, he looked at me as if I was a bit barmy when I asked for one.
The company restore fireplaces and front doors too. If this goes well I think we'll get those done too.
Sunday 9 October 2011
Strippers !
That's 'door'-Strippers to be precise. This is the rather coy name of the company that we're using to strip our internal wooden doors this week.
In preparation for this, today we have (ie my husband has) taken the huge, heavy original wooden doors off the downstairs reception rooms and the upstairs bedrooms. All the door furniture has had to be taken off as they are literally just dunked straight into a solution to strip away the paint.
It's feeling very open plan in the house at the moment!
For £97 we get four doors stripped and neutralised including collection and return. This seems like a relative bargain to me: anything has got to be better than the 6 layers of off-whitey-cream gloss paint not to mention the 100+ years of grime and grot, currently on the doors.
Will let you know how the door stripping goes.
In preparation for this, today we have (ie my husband has) taken the huge, heavy original wooden doors off the downstairs reception rooms and the upstairs bedrooms. All the door furniture has had to be taken off as they are literally just dunked straight into a solution to strip away the paint.
It's feeling very open plan in the house at the moment!
For £97 we get four doors stripped and neutralised including collection and return. This seems like a relative bargain to me: anything has got to be better than the 6 layers of off-whitey-cream gloss paint not to mention the 100+ years of grime and grot, currently on the doors.
Will let you know how the door stripping goes.
Friday 7 October 2011
blinds in a box
We bought some temporary blinds for the front sash windows from Blinds in a Box. These are in essence paper, folded blinds up to 6m in length. They come in White or Black and to fix them to the window they have a reusable sticky tape across the top which you can peel off and then just stick the blind to the window or frame. It comes off easily (not too easily) without any damage to the window afterwards.
The blinds look ok, our middle bay window pane is wider than one blind, so they recommend using two blinds and cutting them down. This looks ok, not perfect, but they are only temporary blinds. the side panes are narrower than the blinds and we have cut them down. These look fine.
They provide complete privacy, let light through (we have white ones). They can be pegged back up if you want to see out/in etc. The pegs aren't great in quality, one or two keep pinging off which is a bit annoying. However as we have sash windows we've only used the blinds on the bottom half and so don't bother trying to peg them up during the day as we have enough natural light coming in and at night no-one can see over the half blind anyway.
A good idea if like us, you have just moved in, are mid-decorating/building and need a quick fix for privacy. At c. £25 for 3 blinds, they are also economical, easy to use (cutting to size is a bit of a pain, but I am lazy), look quite cool for paper blinds, and do the job they are meant to do.
I picked mine up from the office in Totteridge, but for a delivery charge they will post to you direct. They operate on-line 'www.blindsinabox.com'.
They also appeared on Dragons Den and got a Dragon to make an investment!
The blinds look ok, our middle bay window pane is wider than one blind, so they recommend using two blinds and cutting them down. This looks ok, not perfect, but they are only temporary blinds. the side panes are narrower than the blinds and we have cut them down. These look fine.
They provide complete privacy, let light through (we have white ones). They can be pegged back up if you want to see out/in etc. The pegs aren't great in quality, one or two keep pinging off which is a bit annoying. However as we have sash windows we've only used the blinds on the bottom half and so don't bother trying to peg them up during the day as we have enough natural light coming in and at night no-one can see over the half blind anyway.
A good idea if like us, you have just moved in, are mid-decorating/building and need a quick fix for privacy. At c. £25 for 3 blinds, they are also economical, easy to use (cutting to size is a bit of a pain, but I am lazy), look quite cool for paper blinds, and do the job they are meant to do.
I picked mine up from the office in Totteridge, but for a delivery charge they will post to you direct. They operate on-line 'www.blindsinabox.com'.
They also appeared on Dragons Den and got a Dragon to make an investment!
Wednesday 5 October 2011
A day in the life...
Sitting here now typing this, feeling knackered, on the sofa it struck me that my day today has involved the following:
Put washing on & did kids breakfast before school 7.00
Dropped alice at nursery at 8.30 am
Dropped william at school at 9.00 am
Picked up car with broken boot (due to the bifold doors truck reversing into it last week) and took it to Kilburn for an insurance estimate 10.00 am
Dropped damaged car off and picked up hire car to get back to house by 11.00
Spent an hour with Magnet Area Manager & Store Manager going through the issues with last weeks unfinished kitchen installation 11.30
Put washing out 12.00
Collected Alice from Nursery 1.00 pm
Did shopping at Sainsburys for packed lunches for William.
Attended Williams school for a parent/children session involving telling a funny story about when William was a baby and bringing a photo along 2.45
Collected William from School 3.25
Took Willliam and Alice swimming 4.30
Came home, cooked tea 5.30
Kids in bath 6.30
Kids in bed 7.15
Typing this on sofa, knackered! 8.00
Is it really only Wednesday today?
Put washing on & did kids breakfast before school 7.00
Dropped alice at nursery at 8.30 am
Dropped william at school at 9.00 am
Picked up car with broken boot (due to the bifold doors truck reversing into it last week) and took it to Kilburn for an insurance estimate 10.00 am
Dropped damaged car off and picked up hire car to get back to house by 11.00
Spent an hour with Magnet Area Manager & Store Manager going through the issues with last weeks unfinished kitchen installation 11.30
Put washing out 12.00
Collected Alice from Nursery 1.00 pm
Did shopping at Sainsburys for packed lunches for William.
Attended Williams school for a parent/children session involving telling a funny story about when William was a baby and bringing a photo along 2.45
Collected William from School 3.25
Took Willliam and Alice swimming 4.30
Came home, cooked tea 5.30
Kids in bath 6.30
Kids in bed 7.15
Typing this on sofa, knackered! 8.00
Is it really only Wednesday today?
Kitchen installation round 2
Having had to call a halt to the recent kitchen installation due to a hatchet job last week and appalling service, I had the Magnet Area Manager and Store Manager visit the site today to view the problems of the recent, still unfinished, kitchen installation and talk through a resolution.
A new installer is due to start next Thursday and some new design solutions have been put forward on how to address the space.
I am hopeful that they will demonstrate in the next couple of weeks that they can resolve this fiasco fully. If they can turn it around, propose a sensible solution and an appropriate financial resolution then I will shout their praises going forward. For now, the jury is out.
A new installer is due to start next Thursday and some new design solutions have been put forward on how to address the space.
I am hopeful that they will demonstrate in the next couple of weeks that they can resolve this fiasco fully. If they can turn it around, propose a sensible solution and an appropriate financial resolution then I will shout their praises going forward. For now, the jury is out.
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